Return Policy

RETURN POLICY

Unused, unopened merchandise in original packaging and pristine condition purchased from Designs By Dij can be returned for a refund within 15 days of the customer’s receipt of order. Shipping costs will not be refunded. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: Custom made items.

Please follow the instructions below for ALL returns:

  1. Contact customer service at designsbydij1@gmail.com before returning any items. 

  2. Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.

  3. Designs By Dij is not responsible for any packages lost by the carrier. Designs By Dij will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.

  4. Send the package to: Designs By Dij P.O Box 363 Lorman, MS. 39096

  5. Keep a record of your shipment until you have received a refund.

For additional information on our return policies, please contact us at: dij@designsbydij.com

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dij@designsbydij.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dij@designsbydij.com